NV GEBE’S BILLING SYSTEM UPDATE

SINT MAARTEN (GREAT BAY) - NV GEBE has announced that its billing system has been further restored, now also featuring a new bill format that displays customers’ complete outstanding balances.

The company acknowledges the concerns raised by some residents and underscores its commitment to guiding the community through this transition with empathy, transparency, and support.

NV GEBE expresses appreciation for the community’s patience throughout the system restoration process.

Bill Distribution System

The process of sending bills via e-mail is now fully automated. Customers are encouraged to contact NV GEBE to ensure that their e-mail addresses are correct. Once NV GEBE attaches your e-mail address to the contract account, the bills are created monthly, and the system follows through to automatically send it to customers. If we don’t have an email, then the bill gets printed and delivered to you by our meter readers.

Disconnection Process

If the bill is two weeks past due, the system automatically proposes disconnection. We urge customers with past due bills to contact NV GEBE to make payments and/or create a payment plan to avoid disconnection.

Customers who have not received their bill, whether by hand delivery or e-mail, are encouraged to visit the Customer Care Department or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. for immediate assistance.

Ensuring Accurate Payment Processing

The company reminds customers making bank transfers to always include their contract account number so payments can be applied automatically and correctly to the respective bill.

Reviewing High Bills

NV GEBE has a structured process in place to investigate unusually high bills automatically, including checks for:

--Water leaks, which fall under the customer’s responsibility.

--Abnormal consumption trends, which can be monitored along with the customer.

--Possible tampering with NV GEBE equipment, which are subject to fines, once detected through the company's checks and balances.

Each situation is reviewed individually, and bill adjustments are made when justified.

Upcoming Website, Customer Portal & Community Outreach

A new website and Customer Portal will be launched in the first quarter of 2026, allowing customers to track usage, view billing details directly, and make payments online, with real-time updates. Furthermore, to keep customers up to date, NV GEBE is also continuing its community-focused initiatives, including:

Power Talks to help residents understand how to read and manage their bills.

NV GEBE in the Community is an outreach program that brings staff into neighborhoods to answer questions and provide on-site guidance with hands-on resolution of billing concerns.

NV GEBE remains dedicated to serving customers and supporting the community through ensuring that every customer has access to clear information and compassionate assistance.

The company reaffirmed its dedication to working closely with the community, emphasizing shared responsibility, transparency, and the importance of sustaining essential utility services for the community of St. Maarten.

Customers that need support or to schedule an appointment may contact NV GEBE at:

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

WhatsApp: ((721) 588-3117