SINT MAARTEN/CURACAO – “Over the past 24 hours since unplanned aircraft maintenance caused InselAir to cancel flights through Friday, November 16th, our teams have been working to transport all affected passengers as quickly and efficiently as possible,” InselAir said in an update on Thursday afternoon.
“With the assistance of the management team of St. Maarten Airport, our maintenance teams are ensuring that InselAir’s aircraft will meet all local and international operating standards, as well as our own high standards of complete safety for our crew, and especially our valued customers.
“With the help and cooperation of WinAir, KLM, Divi Divi, and Aruba Airlines, we have been able to confirm transportation for over 85% of our customers and are working to ensure that every single InselAir customer gets to where they need to go.
“Passengers traveling between Aruba, Curacao, and Bonaire are asked to arrive at the airport at your scheduled time unless otherwise notified by phone or e-mail. Passengers to or from St. Maarten will be contacted; however, the flight from St. Maarten to Curacao on Friday is scheduled to operate.
“Our call center, ticket offices and airport offices are currently focused on reaching out to all the passengers we have not yet been able to accommodate, so we please ask that you visit our website, flyinselair.com, or follow us on Facebook for the most current information.”
ARCHIVE - WEDNESDAY - SINT MAARTEN/CURACAO - Passengers Traveling 14-16 November 2018, unfortunately, InselAir has been forced to cancel flights between Wednesday, November 14th until Friday, November 16th due to aircraft maintenance, InselAir announced in a statement on Wednesday afternoon.
“We greatly apologize for this unexpected situation and are doing our upmost to get all passengers where they need to go as quickly as possible.
“Due to the volume of passengers affected by this unfortunate situation, we sincerely ask that passengers check the status of their booking online at fly-inselair.com to allow our ticket offices and call center to facilitate the rebooking process as quickly and efficiently as possible.
“All passengers will be contacted either by phone or e-mail as provided at the time of booking. We again apologize to all our affected passengers; however, our dedication to their safety is always our primary focus.
“We appreciate the patience and understanding of each of our customers as we work toward making the best of this situation and restore your trust in InselAir,” the statement concludes.